Legal & Privacy Policy

At SmartQ, your privacy is a priority. This policy outlines how we collect, use, and safeguard the information you provide when using our virtual queuing services.

Information We Collect

We collect minimal data required to facilitate queuing: typically your mobile number (for SMS alerts) and the specific service you are requesting (e.g. Sim Card Change). We do not sell this data to third parties.

How We Use Your Data

• To send queue status updates via SMS, WhatsApp, web or mobile app notifications.
• To provide businesses with anonymized traffic flow analytics.
• To improve our service performance and security.

By using SmartQ, you agree to the following terms. Our platform is designed to facilitate physical flow management and is provided "as is".

Acceptable Use

Users must not attempt to circumvent the queue system, spam the SMS gateway, or use the service for any fraudulent activities. Businesses using our platform are responsible for ensuring their staff handles user data ethically.

Liability

SmartQ acts as a facilitator. We are not responsible for delays caused by physical service providers or network interruptions from third-party mobile carriers.