GDPR & Data Security

We are committed to the highest standards of data privacy. SmartQ is fully compliant with the General Data Protection Regulation (GDPR).

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Data Minimization

We only collect the absolute minimum required to manage user spot in line. No tracking pixels or advertising profiles.

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Right to be Forgotten

Users can request the immediate deletion of their phone number and ticket history at any time through our contact us page.

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Encryption at Rest & Transit

All data is encrypted using industry-standard AES-256 and transmitted via secure TLS tunnels.

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Retention Policy

All user personal data (phone numbers) are retained for a maximum of 1 year, after which the data is anonymized or deleted.

Data Processing Agreement (DPA)

Are you a Data Controller looking for a Data Processor? Our standard DPA is ready to go and covers all aspects of Article 28 compliance.